R.P. Ellis Fine Jewelry in Missoula, MT Closed now

Reviews about R.P. Ellis Fine Jewelry

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  January 03, 2019, by Patty Matranga
  Appallingly poor customer service. I attempted to exchange a piece of jewelry purchased from this store and received as a gift. I am unable to visit the store as I live in another state. The store owner promised to exchange the item and send pictures of other items he had in stock for me to chose from. He has not lived up to his promise. I have made several phone calls to the store and most of the time no one answers the phone. The one time I received an answer the salesman was unhelpful and seemed rushed to get off the phone. I do not feel comfortable mailing back the jewelry for a refund or exchange because I don't feel confident I wouldn't be ripped off. I am very disappointed.