Recompute Computers in Missoula, MT Closed now

Reviews about Recompute Computers

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  May 25, 2019, by Rob Justesen
  I wish I could recommend this computer store, unfortunately I had a bad experience entirely. After having my computer stolen I needed a replacement asap for a business trip. So I proceeded to buy a used Apple laptop from them. The sales guy was nice, even stayed a few minutes late for me. He explained they guaranteed the computers for 30 days, and also had a 14 day return policy. I paid and left. At work (out of state) the computer would run 5 to 10 minutes and shut down losing my data. This happened for 3 days. I had to then buy another laptop as I must have one for work. When I returned to Missoula I took the laptop back, the owner was there. He told me he couldn't return it until he looked at it and that would take up to a week. I explained to him I had spent my Christmas money on the new laptop to replace this one and really couldn't wait. He was apathetic, terse and unwilling to compromise. The man has no customer service skills. I received a phone call 6 days later saying he had watched movies on it all weekend and it worked fine for them, they wouldn't do anything for me unless I went in and recreated the problem. Being that I travel for work I wasn't in town and was unable to go in. Long story short he wouldn't refund my credit cards, making me go into the store to pick up a check a week later when I returned. He charged me a $250.00 dollar restocking fee, not once offering any sort of apology or concern for the trouble. As a matter of fact he told me I should be nicer as he is pocketing my $250. He also didn't refund the charger I purchased with the computer since it didn't apparently come with one.